Career Pivots: A Day in the Life of Researchers Working in Government and NGOs

Explore the roles, topics, strategies, and methods pursued by ethnographers, designers, and researchers in government and nonprofit spaces.

Tuesday, May 7, 5:30–6:30 pm Pacific Time / Wednesday, May 8, 10:30–11:30 am AEST
This session is FREE for EPIC Members during Learning & Networking Week

Increasingly, governments and NGOs are employing ethnographers and UX professionals, including a good number of EPIC members. If you’re interested in roles in the public and nonprofit sectors, but the work is bit of a mystery, this is the session for you!

We will illuminate the kinds of work ethnographers and researchers do in these spaces, what their day-to-day is like, how it might be similar to or different from private sector work, and relevant tools, strategies, topics, methods, and communications. It’s a great opportunity to explore this work – or for those already doing it, to connect with others.

Hosted by Yookyung Bang, Digital Strategy & Insights, Kaiser Permanente


This session is FREE for EPIC Members. To access Events in the Member Community:
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Senior Manager, Service Design, Transport for NSW

Bec is a Service Designer with a decade of experience, passionate about participatory design, public transport, and speculative design. She has experience in finance, government, telecommunication, media and professional services. As a graduate of the Design Anthropology master’s program at Swinburne University, she specialised in participatory design within an Indigenous context. In her current role, she manages a team of Service Designers who work on complex, multi-modal infrastructure and service planning projects across the state. In her spare time, you will find her reading about Indigenous knowledge systems, data ethics, post-human-centred design, and placemaking.

Yookyung bang
Yookyung bang

UX Researcher, Kaiser Permanente

Yookyung Bang is a UX Researcher at Kaiser Permanente, an integrated healthcare organization in the United States. Her primary interest is to better understand and improve how people experience health insurance and healthcare. She received an MBA in Design Strategy from California College of the Arts and a Masters in Anthropology and Education from Teachers College, Columbia University.